OVO99 is committed to protecting the privacy and security of every member's personal information. This document transparently explains how we collect, use, store, and protect your data.
OVO99 collects your personal information for lawful and specific purposes only. We do not collect excessive or irrelevant data beyond the services we offer. The types of information collected are as follows:
When you register a new account at OVO99, we require basic information such as full name, Malaysian identification card number (MyKad), date of birth, email address, mobile phone number and your residential address. This information is used to verify your identity, comply with Know Your Customer (KYC) legal requirements, and protect your account from unauthorised access.
To securely process deposits and withdrawals, ovo99 collects your bank account details including bank name, account number, and account holder name. We also record transaction history for internal audit purposes, fraud detection, and anti-money laundering compliance. Credit or debit card information, where applicable, is processed directly by licensed payment processors and not stored on ovo99 servers.
OVO99 automatically collects technical data when you access the platform, including IP address, device and browser type, operating system, pages visited, session duration, click patterns, and city-level geolocation data. This data is used solely to improve platform performance, detect security threats, and deliver a better user experience.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Name, MyKad, Date of Birth | KYC Verification, Account Security |
| Contact Information | Email, Phone Number, Address | Communications & Notifications |
| Financial Data | Bank Account Number, Transaction History | Payment Processing |
| Technical Data | IP Address, Device Type, Browser | Security, Platform Performance |
| Gaming Data | Wagering History, Game Preferences | Personalisation, Responsible Gaming |
Every piece of data we collect is used for a clear and lawful purpose. OVO99 does not use your personal information for any purpose not stated in this Privacy Policy without first obtaining your consent. The primary purposes for which your data is used are:
OVO99 takes your privacy seriously. We does not sell, rent or trade your personal information to any third party for their own commercial purposes. However, there are certain situations where we may need to share your information:
OVO99 works with carefully selected third-party service providers to support platform operations, including licensed payment processors, cloud service providers, security audit firms, and gaming software suppliers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
OVO99 will disclose your personal information to the relevant authorities if required by law, court order, or regulatory directive. This includes investigations related to fraud, money laundering, or other financial crimes involving the use of our platform.
In the event of any merger, acquisition, or sale of OVO99 assets, user personal information may be transferred as part of that business transaction. In such circumstances, you will be notified in advance and the new privacy policy will maintain an equivalent level of protection.
OVO99 continuously invests in the latest security infrastructure to ensure your personal and financial data is always protected against cyber threats, unauthorised access, and data breaches. Key security measures we implement include:
The OVO99 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored in your web browser when you visit our site.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the ovo99 platform.
As an OVO99 user in Malaysia, you have certain rights regarding the personal data we hold about you. OVO99 respects and facilitates the exercise of these rights in accordance with applicable data protection laws:
You have the right to request a copy of all personal information we hold about you at any time.
You may request that we correct any inaccurate or incomplete information in your records.
Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time, free of charge.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the rights above, please contact our customer support team via live chat on the ovo99 platform. We will process your request within thirty (30) business days from the date the request is received.
OVO99 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Generally:
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.
OVO99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. Any material changes will be communicated to you via a prominent notice on the platform or by email to the address registered in your account.
Continued use of the OVO99 platform after amendments to this Privacy Policy are published will be considered your full acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and stop using our services.
Privacy is not merely a legal obligation for us — it is part of OVO99's promise to every member who trusts our platform.
All data transmitted between your device and OVO99's servers is protected with banking-grade SSL encryption. No one can intercept or read your information in transit.
OVO99's KYC process ensures that only verified individuals use the platform. This protects all members from identity fraud and maintains the overall security of the gaming ecosystem.
Member data is stored in high-grade data centres with multi-layered physical and digital protection. Automated backup systems ensure no data is lost even in unforeseen circumstances.
Our cybersecurity team monitors the platform around the clock using automated threat detection systems. Any suspicious activity is promptly blocked and investigated before it can affect your account.
OVO99 has never sold, rented, or traded your personal data for commercial gain. Your information belongs entirely to you, and we only use it for the stated service purposes.
The ovo99 Privacy Policy is drafted in accordance with data protection laws in force in Malaysia. We continuously update our privacy practices in line with the latest legislative developments.
Your privacy and security are our priority. Register now and enjoy a safe, fair, and exciting gaming experience alongside more than 500,000 OVO99 members across Malaysia.